Booking Information


Booking Information for Sense Africa Ltd
These notes must be read with the Booking Conditions. Please read them – if you do not, Sense Africa Ltd can not be responsible for any misapprehensions about your holiday.

These notes must be read with the Booking Conditions.  Please read them – if you do not, Sense Africa Ltd can not be responsible for any misapprehensions about your holiday.

Booking Procedure

Sense Africa Ltd will take time with you to personally discuss the holiday that bests suits you.  You will be asked for a completed Booking Form with a £250.00 non-refundable deposit.  If anything on the planned itinerary is not available, Sense Africa Ltd will discuss your options and can usually make an equal alternative.  Please note that under no circumstances will a booking be accepted from a person under 18 years old.

Unexpected Changes after Booking

Sense Africa Ltd will confirm your holiday price when you book. If a lodge or camp becomes unavailable after Sense Africa Ltd has confirmed your itinerary, Sense Africa Ltd will contact you immediately to discuss alternative arrangements. 

Payment, Ticket Dispatch and Late Bookings

The balance of your account is due 60 days before your departure.  This will vary with large group bookings and a specific payment structure is in place for larger groups.  This ensures that flights can be held earlier to prevent disappointment.  Tickets and an information pack will be sent to the address on your invoice before you leave.  For late bookings Sense Africa Ltd requires the full amount to be paid immediately on confirmation.  Please advise Sense Africa Ltd of address changes.

Flights

All flights from the UK are on scheduled carriers.  Flight upgrades can be arranged with prior notice where the Guest must pay the difference in cost.  Sense Africa Ltd has no control over how much leg room (seat pitch) airlines allow on their aircraft. No guarantee can be given as to a particular seat configuration on board as aircrafts vary. However, these seat pitches are standard throughout the airline industry and comply with current civil aviation authority guidelines.

We will do all we can to try to reserve a specific seat for you, if you have a preference. However, whilst airlines may allow us to request seats, they will not guarantee any specific seat reservation. If this is important to you, it is always best to arrive for your flight early, regardless of having made this request in advance. Please make it clear on your booking form if you have a specific request.

We generally use special “inclusive tour‟ fares when we purchase your air tickets from the airlines. While these fares are very good value they are inflexible in terms of changes and offer no refunds once the tickets are issued. Once your flight is confirmed the airlines will charge an amendment fee or insist on the purchase of a completely new ticket if you make changes.

Smaller local airlines are often more likely to change their schedule at short notice. We will endeavour to inform you of any changes in advance of travelling but this may not always be possible.

Accommodation

All accommodation on Sense Africa Ltd holidays is comfortable, attractive and unique.  Accommodation is based on standard twin rooms unless otherwise stated.  Upgrades can be requested at an additional cost.  If you request rooms with particular views, etc, we will pass on the request to the lodges and camps, although Sense Africa Ltd can not guarantee the request.  Most accommodation has en-suite facilities, however, some places have separate or shared facilities and these will be identified before departure.  A single supplement is required for those travelling separately. 

Foreign and Commonwealth Office Advice

The Guest acknowledges that they are responsible to make themselves aware through Foreign Office advice, State Department warnings and any other sources available to them in regard to the safety of the countries and areas in which they will be travelling and to make their decisions accordingly.

Whilst we will do our best to inform Guests of relevant changes to the FCO Travel Advice (www.fco.gov.uk), it is up to the Guest, and not Sense Africa Ltd, to know what the FCO travel advice to a certain country, or region of a country, is and to be adequately insured to travel there. The Company accepts no liability if the Guest a) chooses to cancel a booking because of FCO advice or b) is not adequately insured to travel. The Company will not normally cancel a holiday simply because the FCO advise against travel.

Safety and Theft

Theft is a problem in many continents, including Africa.  It is advisable to take the same precautions as you would anywhere else world.  Never leave valuables unattended, do not wander around the streets at dark and do not wear expensive jewellery when out walking.  Never leave anything in the car (especially not on the back seat), as theft from cars is rising.  Unfortunately mugging is also on the increase in many areas.  It is your responsibility to take sensible precautions.  

For further information please look at the Foreign and Commonwealth Travel Advice Unit at www.fco.gov.uk

Safety Standards and Regulations

Each country has its own regulations and enforcement levels relating to health and safety standards.  These do not always match the very high standards we are used to in the UK,  standards and regulations in Africa are very different from the UK.  The monitoring and enforcement of local regulations is a matter for those country’s authorities.  Sense Africa Ltd makes every effort to only use services or products, which meet the standards expected in the UK.  Similarly, liability requirements vary from country to country, as does the responsibility placed on an organisation by local law.  

Your booking is accepted on the understanding that you realise that the tourism infrastructure in relation to both travel and accommodation may be substantially lower than you would expect in the UK and you should not have unreasonable expectations of the facilities that will be provided. As a consequence we will endeavour to make sure connections and transfers go smoothly but this may not always be possible due to flight cancellations, local political situations, weather, mechanical breakdown, or other unforeseen circumstances. Timings of air, sea, road and rail departures are therefore estimates only due to the above possible situations occurring.

Therefore, take all precautions to protect yourself and your party whilst in Africa.  In particular, you should familiarise yourself with fire escape routes and regulations in national parks that you visit. Do not enter a swimming pool before checking the water depth first. 

Data Protection Act

We will hold your name, address and any other details you supply us with on our database. This information will be used to make your travel arrangements and to send you information about Sense Africa Ltd. In order to make your travel arrangements we will need to pass your details to companies and individuals outside the EC where less stringent data protection controls may be in place. We will not pass on your details to third parties for any other purposes.

Additional Activities or Excursions

Please note that we do not provide or arrange excursions other than those listed in your itinerary and forming part of the arrangements booked and paid for in the UK. Our local representatives or guides may put you in touch with local organisers of excursions if you request but we can have no liability for such excursions, as your contract for such excursions will be with a local company providing the services and not with us.

Clothing

Preferred clothing whilst on safari: we recommend light cotton tops and trousers/shorts. The best colours to wear are khaki, beige and other muted colours. Light cotton, long sleeved clothing is recommended for game drives. Please ensure that you pack warm clothing if you are travelling in the winter months as temperatures do drop dramatically at times. A lightweight jacket is recommended for early morning and evening.

Food and Drink

Please inform Sense Africa Ltd of any dietary requirements or allergies at time of booking.  

Special requests

Special requests should be indicated in writing. Sense Africa Ltd will try to arrange special requests to be met, but cannot guarantee that they will be unless a supplement is charged.  Adding requests after booking may incur a charge.

Children

Sense Africa Ltd arranges family holidays. Please remember that children can be unpredictable, particularly where animals are concerned.  The risks in taking children abroad are entirely the responsibility of the adults accompanying them. Sense Africa Ltd, lodges and camps concerned, can accept no responsibility for any accident, which happens to a child, unless caused by their own negligence.

Wild Animals

In taking a holiday anywhere overseas, you acknowledge that it involves risk.  In Africa, particularly, wild animals can present threats to your safety and health.  These risks are your responsibility.  Sense Africa Ltd will do everything it can to ensure that you know of the risks.  You can minimise the risks by following the guidelines and advice of your guide, and never walking out on your own.  In camps where animals wander freely, make sure that you are escorted when you walk around the camp.  Do not touch any plants, animals or insects, however harmless they appear to be.  Please note that safari lodges may require you to sign personal indemnity forms and some indemnities are incorporated into the guest  register.  

Responsible Travel 

Travelling is a privilege, there are so many extraordinary things to experience. Whilst on holiday, we can have a positive impact on the economy, local communities and the environment. This could be in the form of exchanging ideas between cultures, visiting conservation areas, which not only protect endangered species but also benefit local communities, and supporting the local economy in buying local produce. In doing so, you are a responsible tourist travelling with respect and sensitivity to your local environment.  Please listen to your Sense Africa Ltd representative and use their advice to reduce the impact that you have on the countries that we visit.

We do have an impact on where we go and what we do, lets just make it a positive one. 

Travel in the Developing World

Many of our destinations are in the developing world where attitudes, infrastructure, priorities, lifestyles and cultures are very different from our own. This is often the very reason to visit the

destination but certain aspects may be frustrating. We always advise that the first thing you should pack is your sense of humour. This can prove invaluable when travelling over rougher roads, waiting for a delayed aircraft and communicating with hotel staff whose first language is not English.

A Final Word

Arrangements in Africa are rarely ‘set in concrete’.  Sense Africa Ltd will try to ensure that your holiday runs as smoothly as possible.  However, arrangements can go slightly askew due to local circumstances of which Sense Africa Ltd is unaware and has no control over and you may have to adapt your plans.  Please try to be patient and understanding and kindly accept that life in Africa is not quite the same as the UK.

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We would be delighted to discuss in person all aspects of your African holiday. We look forward to hearing from you.

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Email

info@senseafrica.co.uk

Telephone

01275 877172

Mobile

0775 360 4446

Skype

senseafrica