COVID-19 April 19 | Sense Africa

COVID-19 April 19

COVID-19 Policy

As the world begins to open up slowly and the prospect of travel becomes a reality again, we understand that you will still have concerns about how your holiday experience may differ in the future.

We are in an exceptionally challenging time for the world. The outbreak and situation around COVID-19 are unique and ever-changing. Southern Africa is no exception to the disaster of the COVID-19 and travel and movement restrictions are in place in most of the countries that Sense Africa operates in.

Our guests’ safety and well-being are important.

The Foreign and Commonwealth Office (FCO) advice against non-essential foreign travel for an indefinite period.

We are working on these guidelines and we kindly ask that you keep remain flexible in case we need to reschedule your trip. The deposits that we have paid on your behalf are transferable and so far we are also seeing a flexibility with airlines for rebooking.

Sense Africa will:

  • Take a flexible approach on holidays as the news breaks on travel restrictions
  • Aim to reschedule holidays if travel restrictions and/or a Coronavirus health risk apply to your dates

If you are worried, we urge you not to cancel your booking with us and wait until we have a clearer idea about it all. If we can change the dates of your booking we will do so, making this as easy as possible for you. We do not want you to miss out on your holiday.

Guaranteed refunds

In the event that the Foreign, Commonwealth and Development Office (FCDO) updates its guidance to advise against all but essential travel to any destination you’re visiting within 30 days of such advice being in place, and you choose not to postpone or rebook your holiday, you will be entitled to a full refund.We have refunded promptly throughout the coronavirus crisis on many trips. If your trip is cancelled then we will refund. Your money is safe with us. You are fully financially protected though our ATOL license 6323.

Book with confidence and flexibility

If you decide to change the dates, rather than cancel, we can arrange that for you. It is not a problem at all.

However, there may be some irrecoverable costs, although we do our utmost to return all monies. We want to make sure you are aware of these.

1 ‘Non-refundable deposits’

When you first make your booking, we may need to immediately commit to certain services such as flights or upfront accommodation costs. We will let you know which aspects these are on booking. Many are being flexible on this and changing the way they take deposits and we do our best to work with those who have coronavirus policies in place.

2  ‘Non-recoverable costs’.

After your final balance, we then fully pay suppliers, flights and other forms of transport that make up your holiday.  We try to use those with flexible coronavirus policies in place, to minimise your disruption. Again we will let you know how this looks.

Travel insurance for COVID-19

Our recommended travel insurance provider, Campbell Irvine, offers cover for COVID-19.

You’ll also be covered if you have to cancel your holiday if you are diagnosed with COVID-19 or if you have to quarantine by order of government or public authority (e.g. NHS England’s Test and Trace) if  you or your travelling companion have been exposed to COVID-19.

If you’re diagnosed with Coronavirus whilst travelling overseas with this policy, all necessary medical emergency and associated expenses will be covered.

Last thought…

Sense Africa is a small and reliable company; over the years we dealt with all sorts of external events.

COVID-19 will be devastating for so many people and small businesses, but with your help and support we can withstand anything.

First and foremost, keep yourself well, remain isolated as much as possible, and keep cheerful.

I hope this information helps.  Don’t hesitate to let us know your thoughts or questions so that we can help you.